FAQs

Hat Questions

Are the hats washable?

Yes! To help preserve the quality of the hat we recommend handwashing using cold water and a mild detergent, then gently cleaning the hat by hand. However, many of our customers have had no issues putting them in the washing machine. 

Do the hats fade?

Like any hat, our embroidered hats will naturally show signs of wear over time. With regular use and prolonged exposure to sunlight, the fabric may gradually fade, and the fit may become slightly more relaxed.

To help extend the life of your hat, we recommend:

• Hand washing with cold water and mild detergent
• Air drying only
• Avoiding prolonged exposure to direct sunlight when not in use

With proper care, your hat will continue to look great for years to come.

What sizes are the ball caps?

The hats are adjustable form 6-7/8" up to 7-1/2".

Do you offer fitted hats?

At this time, we do not offer fitted hats. All of our hats are classic dad hats with an adjustable strap, making them comfortable for a wide range of head sizes.

Our hats feature a low-profile, unstructured design, which means they naturally conform to the shape of your head over time for a relaxed, comfortable fit. We love the timeless, broken-in look and feel that dad hats provide, making them perfect for everyday wear.

What color hats are available?

We offer a selection of classic, versatile colors that pair well with almost any outfit. Our current hat colors include:

• Black
• Dark Red
• Khaki
• Navy Blue
• Olive Drab
• Stone
  

We primarily choose neutral colors for their timeless style and everyday versatility. While dark red isn't traditionally considered a neutral, it's been a popular customer request, so we've added it to our collection. We may introduce additional colors in the future based on customer feedback and availability.

Are the wings centered on the hat?

Yes! We take pride in making sure our wings and emblems are carefully centered on every hat for a clean, professional appearance.

Because each design is directly embroidered, you may occasionally notice that a design is slightly offset from the center seam. This is normal and is a natural result of the embroidery process. Rest assured, we carefully position every design to achieve the best possible finished look while maintaining the quality and integrity of the embroidery.

I have wings and emblems that I think you should sell in your shop! What should I do?

We'd love to hear your ideas! If there's a wing, emblem, squadron, or aviation design you'd like to see in our shop, please contact us and let us know.

We keep track of customer requests and gauge interest before adding new designs. If enough people are interested, we will need about 25 customers. We'll work with our vendor to see if the design can be produced and added to our collection.

Your feedback helps us continue expanding our selection, so don't hesitate to reach out with your suggestions!

Squadron & Aviation

I can't find my squadron. Can you make it?

Yes! If you're looking to place a group order, we can create a custom hat featuring your squadron or design.

If you're looking for just one hat, we're happy to consider adding it to our collection. While we can't guarantee every request will be produced, we keep track of customer interest and may add new squadrons when there's enough demand.

If you don't see your squadron, feel free to contact us! 

Orders & Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States.

For international orders, shipping rates are calculated at checkout based on your location.

How long will it take to receive my order?

Most in-stock orders are processed within 2–3 business days.

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Estimated delivery times:

• Standard Shipping (U.S.): 3–7 business days
• Express Shipping (U.S.): 1–3 business days (if available)

Please note that shipping times are estimates and may be affected by carrier delays, holidays, or severe weather. If you have any questions about your order, we're always happy to help.

What happens after I place an order?

After you place your order, you'll receive an order confirmation email. Most orders are processed and shipped within 2–3 business days. Once your order has shipped, we'll send you a second email with your tracking information so you can follow its journey to your doorstep.

My shipping information is incorrect, how do I fix this?

Contact us or email us at pbc.sonofspud@gmail.com

You have 24 hours after placing your order to request an address change. Once your shipping label has been created or your order has been shipped, we are unable to change the shipping address.

If you notice an error, please reach out right away, and we'll do our best to update your information before your order ships.

Please note: Pilot Ball Caps will not be responsible for lost parcels due to incomplete address information.

Do you ship internationally?

No we don't ship internationally.  If you have any questions about international shipping, feel free to contact us—we're happy to help.

My order hasn't arrived, what should I do?

If your order hasn't arrived, we recommend first checking the tracking information included in your shipping confirmation email for the latest delivery updates.

Occasionally, USPS may experience unexpected shipping delays. Please allow us 10-14 business days from the shipment date for your package to arrive before contacting us.

If your tracking hasn't updated for an extended period or your package still hasn't arrived after 14 business days, please contact us with your order number, and we'll be happy to help investigate the issue.

Returns & Exchanges

What is your return policy?

We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return or exchange.

Please make sure your return meets the following requirements:

• Item is unworn, unwashed, and in resalable condition
• Original packaging and tags are included
• Item is securely packaged for shipping
• Return shipping label is attached clearly and correctly

To start a return or exchange, please contact us through our Contact page or email us at pbc.sonofspud@gmail.com with your order number and the reason for your request. We'll provide instructions on the next steps.

Please note that returned items must be in their original, unused condition to be eligible for a refund or exchange.

What if my hat arrives damaged?

Please contact us within 14 days of receiving your order. Include your order number along with photos of the damaged item and packaging. We'll review your claim and work with you to provide a replacement or another appropriate solution.

Once your return is approved, we'll provide instruction on how to send your item back.

What happens if I received the wrong hat?

Please contact us within 14 days of receiving your order. Include your order number along with photos of the damaged item and packaging. We'll review your claim and work with you to provide a replacement or another appropriate solution.

Once your return is approved, we'll provide instruction on how to send your item back.

Wholesale & Custom Orders

I need a certain number of hats made. How can I place a bulk order?

We'd be happy to help with bulk orders! If you need a larger quantity of hats, please contact us with the design you're interested in and the number of hats you'd like to order.

If we don't have enough hats in stock, we'll place a custom order with our vendor to fulfill your request. Most bulk orders are completed in approximately two weeks, and you'll receive an order confirmation and tracking information once your order ships.

Do you make custom embroidered hats?

Yes! We offer custom embroidered hats for bulk orders.

Minimum order: [Minimum quantity] hats
Deposit: [Deposit percentage]% non-refundable deposit, which will be applied toward the total cost of your order.
Production time: Approximately 6 weeks after your design is approved and your deposit is received. Available hat colors: Khaki, Maroon, Navy Blue, Olive Drab, and Stone.

To get started, contact us through our contact page or email pbc.sonofspud@gmail.com with your design idea, desired quantity, and any additional details. We'll review your request and provide a custom quote.

Please note that because custom hats are made specifically for your order, cancellations cannot be accepted once production has begun, and the deposit is non-refundable.