Returns
What is your return policy?
We offer a 14-day return policy, which means you have 14 days from the date you receive your order to request a return or exchange.
Please make sure your return meets the following requirements:
- Item is unworn, unwashed, and in resalable condition
- Original packaging and tags are included
- Item is securely packaged for shipping
- Return shipping label is attached clearly and correctly
To start a return or exchange, please contact us through our Contact page or email us at pbc.sonofspud@gmail.com with your order number and the reason for your request. We'll provide instructions on the next steps.
Please note that returned items must be in their original, unused condition to be eligible for a refund or exchange.
What if my hat arrives damaged?
Please contact us within 14 days of receiving your order. Include your order number along with photos of the damaged item and packaging. We'll review your claim and work with you to provide a replacement or another appropriate solution.
Once your return is approved, we'll provide instruction on how to send your item back.
What happens if I received the wrong hat?
Please contact us within 14 days of receiving your order. Include your order number along with photos of the damaged item and packaging. We'll review your claim and work with you to provide a replacement or another appropriate solution.
Once your return is approved, we'll provide instruction on how to send your item back.